Is Aisera still an independent company?

No. Automation Anywhere acquired Aisera outright on November 4, 2025, with financial terms undisclosed. Aisera's roughly 100 AI engineers joined Automation Anywhere, and its products were folded into Automation Anywhere's Agentic Process Automation portfolio rather than continuing as a standalone company.

Automation Anywhere owns Aisera, having completed a definitive acquisition announced November 4, 2025. Terms were not disclosed. Prior to that, Aisera was VC-backed, last priced at a $622.62 million post-money valuation in its August 2022 Series D-1 round.

Is Aisera profitable?

Unknown; Aisera never disclosed audited financials as a private company, and revenue trackers conflict wildly, ranging from $52.5 million to over $257 million in estimated ARR. Since the November 2025 Automation Anywhere acquisition, no separate financials for Aisera have been published.

Are there layoffs happening at Aisera?

Headcount data shows a sharp decline: 244 employees as of June 20, 2026, down 30.3% year-over-year from roughly 340 in 2025, according to Crustdata, suggesting post-acquisition rationalization after Automation Anywhere bought Aisera in November 2025.

Is ServiceNow Aisera's biggest competitor?

Yes. ServiceNow owns the ITSM system of record and consolidated the category by acquiring rival Moveworks for approximately $2.85 billion, a deal announced March 2025 and closed December 2025, directly pressuring Aisera's post-acquisition positioning under Automation Anywhere.

Could generic AI models replace Aisera's platform?

Partially blocked: Aisera holds 500+ pre-built enterprise connectors and HIPAA/TRAPS compliance layers that generic frontier models can't easily replicate as of July 2026, but the underlying LLM itself is commoditized since Aisera supports bring-your-own-LLM architectures.

AI companies and labs · subsidiary of Automation Anywhere · United States

Aisera

aisera.com ↗

AI service management vendor now folded into Automation Anywhere after a 2025 acquisition.

Protection under test

Assessed 20 July 2026 · Evidence as of 20 July 2026

Something worth protecting exists and is being tested right now.

On the recordSince 20 July 2026 · Checkable from Q4 2026 · Every call on the record Checkpoint: Automation Anywhere's OTTO vs Aisera integration outcome and next headcount readout

The call

Aisera no longer stands alone: its fate now rides entirely on whether Automation Anywhere can out-integrate ServiceNow, not on its own product.

Aisera made AI software that helped companies answer employee questions and handle IT support tickets automatically. It was hard to replace because it connected to hundreds of business systems and followed strict privacy rules, but ServiceNow (which bought a competitor called Moveworks for $2.85 billion) already owns the main IT ticketing system that most companies use, so they can now build the same AI features directly into their platform instead. Aisera stopped being its own company in November 2025 when Automation Anywhere bought it, and its team has shrunk by 30% since then, suggesting the company is being absorbed rather than grown separately. The biggest question now is whether customers will keep paying for Aisera as a separate product or just use ServiceNow's built-in AI tools instead.

Why

AI pressure: ServiceNow Now Assist and Moveworks agents. ServiceNow bundles Moveworks-grade agents into base ITSM contracts, making a separate Aisera line item hard to justify at renewal. Could AI do the core job? Only partly.

Bigger players: ServiceNow. ServiceNow owns the ITSM system of record and bought Moveworks for $2.85B, squeezing Aisera from the platform it must connect to. Could a giant copy it? Yes, easily.

What protects it. 500+ prebuilt enterprise connectors and deep workflow lock-in across ServiceNow, Jira, Salesforce, Workday, SAP.

What would change this call

Whether Aisera survives as a named product line inside Automation Anywhere through 2026 or is folded into 'Agentic Process Automation'. Rebranding or disappearance would show the deal was a talent/tech absorption, not a product bet.
Further headcount cuts beyond the ~30% already seen by mid-2026. Continued cuts would confirm rationalization rather than integration for growth.
Whether Automation Anywhere wins enterprise ITSM deals against ServiceNow's OTTO/Now Assist rollout, not just alongside it. Head-to-head wins would show real competitive traction; absence would show ServiceNow is closing the gap unopposed.

Key numbers

Acquired by Automation Anywhere, terms undisclosed (2025-11-04)
Headcount down 30% YoY to 244 (2026-06-20)
Last priced at $622.62M valuation (2022-08-31)

Named risks

Post-acquisition headcount down ~30% YoY to 244 by June 2026 signals rationalization not growth. Severity: high
Shift to outcome-based billing could disrupt existing seat-based ITSM renewals. Severity: medium
ServiceNow bundling Now Assist/OTTO into base ITSM contracts could erode standalone need for Aisera. Severity: high
Revenue figures across trackers conflict by 5x ($52.5M to $257.3M), indicating no reliable public financial transparency. Severity: low

Rivals, as read in July 2026

Rival	Direction	Evidence
ServiceNow	losing to	Owns ITSM system of record; bought Moveworks for $2.85B, closed December 2025
Zendesk (via Forethought)	losing to	Absorbed rival Forethought, mirroring category-wide consolidation around 2025
Kore.ai	contesting	Gartner MQ Leader for Conversational AI with 400 Fortune 2000 customers as of 2026
Automation Anywhere (own parent)	contesting	Aisera folded into AA's Agentic Process Automation line post Nov 4, 2025 acquisition

Questions people ask

Is Aisera still an independent company?: No. Automation Anywhere acquired Aisera outright on November 4, 2025, with financial terms undisclosed. Aisera's roughly 100 AI engineers joined Automation Anywhere, and its products were folded into Automation Anywhere's Agentic Process Automation portfolio rather than continuing as a standalone company.
Who owns Aisera now?: Automation Anywhere owns Aisera, having completed a definitive acquisition announced November 4, 2025. Terms were not disclosed. Prior to that, Aisera was VC-backed, last priced at a $622.62 million post-money valuation in its August 2022 Series D-1 round.
Is Aisera profitable?: Unknown; Aisera never disclosed audited financials as a private company, and revenue trackers conflict wildly, ranging from $52.5 million to over $257 million in estimated ARR. Since the November 2025 Automation Anywhere acquisition, no separate financials for Aisera have been published.
Are there layoffs happening at Aisera?: Headcount data shows a sharp decline: 244 employees as of June 20, 2026, down 30.3% year-over-year from roughly 340 in 2025, according to Crustdata, suggesting post-acquisition rationalization after Automation Anywhere bought Aisera in November 2025.
Is ServiceNow Aisera's biggest competitor?: Yes. ServiceNow owns the ITSM system of record and consolidated the category by acquiring rival Moveworks for approximately $2.85 billion, a deal announced March 2025 and closed December 2025, directly pressuring Aisera's post-acquisition positioning under Automation Anywhere.
Could generic AI models replace Aisera's platform?: Partially blocked: Aisera holds 500+ pre-built enterprise connectors and HIPAA/TRAPS compliance layers that generic frontier models can't easily replicate as of July 2026, but the underlying LLM itself is commoditized since Aisera supports bring-your-own-LLM architectures.

Timeline

2026-06-20Aisera headcount reported at 244, down 30.3% year-over-year
2026-05-31Automation Anywhere launched EnterpriseClaw with Cisco, NVIDIA, Okta, OpenAI
2026-05-19Automation Anywhere unveiled AAI Code, a natural-language enterprise app builder
2025-12-31ServiceNow closed its ~$2.85B acquisition of Moveworks
2025-11-04Automation Anywhere acquired Aisera outright, terms undisclosed
2025-03-19Aisera named to Forbes AI 50 2025 list
2025-03ServiceNow announced planned acquisition of Moveworks
2022-08-31Aisera closed Series D-1, $30M at $622.62M post-money valuation

Revision history

20 July 2026

First assessed. Protection under test. The text above is fixed as of this date and is not edited afterwards.

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