WillItSurvive
BPO and customer operations firms · Unknown

Chaport

chaport.com ↗

Chaport sells live chat and chatbot tools for small business customer support teams.

Little protection left
Assessed 22 July 2026 · Evidence as of 22 July 2026
Not much stands between this business and its pressures.
On the recordSince 22 July 2026 · Checkable from mid 2027 · Every call on the record Checkpoint: 12 month window to ship a native AI resolution agent or lose remaining SMB base to Tidio and Intercom
The call

Chaport is a flat, small live chat vendor with no native AI and no visible growth, sitting exposed to AI-native rivals like Tidio and Intercom.

Chaport helps small businesses answer customer questions and manage live chat conversations, but it has not built its own AI tools to do this work automatically like its rivals have. Tidio and Intercom, which are much larger, have already launched AI features that answer FAQs and sort messages without human help, while Chaport only connects to outside AI tools through Zapier and Zoho. The company will likely lose customers to these bigger competitors unless it ships its own working AI system and proves it can still attract new paying customers within the next year.

Why
01
AI pressure: Tidio's Lyro AI agent and Intercom Fin. Both ship native AI that answers tickets and resolves chats, while Chaport only bolts on third-party tools via Zapier. Could AI do the core job? Yes, likely.
02
Bigger players: Intercom and LiveChat/Text. Larger, publicly listed rivals with thousands of customers undercut Chaport on price, features, and now AI resolution. Could a giant copy it? Yes, easily.
03
What protects it. A tiny, self-funded cost base keeps it alive even at low revenue, but nothing stops customers from leaving.
What would change this call
Chaport ships a native generative-AI resolution agent within 12 months. Would show it can defend its SMB base instead of relying on third-party bolt-ons.
Chaport's employee count or paid customer figures rise above the flat ~4 staff/30k users baseline. Would indicate real growth rather than stagnation.
Tidio or Intercom announce SMB-tier pricing or features aimed at budget live-chat users. Would show incumbents actively squeezing Chaport's remaining price-sensitive niche.
Key numbers
  • Estimated $3.6M revenue, unverified (2026)
  • Only 4 employees, flat since 2022 (Jun 2026)
  • Ranked last, 8 of 8, in 2026 buyer guides (2026)
Named risks
  • No native AI capability; relies solely on third-party Zapier/Zoho bolt-ons to OpenAI. Severity: high
  • Flat headcount (~4) and Growth Score of 38/100 signal stalled momentum as of mid-2026. Severity: high
  • Ranked last (8th of 8) in 2026 third-party buyer's guides, hurting new customer acquisition. Severity: medium
  • Unresolved conflicting facts on HQ location and founders raise credibility questions. Severity: low
Rivals, as read in July 2026
RivalDirectionEvidence
Tidiolosing toTidio's Lyro AI agent serves ~300k businesses per July 2026 comparison, versus Chaport's rule-based bot
Intercomlosing toIntercom's Fin AI cited as more advanced resolution agent in May 2026 buyer guides
Text S.A. (LiveChat)contestingPublicly listed peer with 28,000+ customers including Adobe and PayPal, far outscaling Chaport
tawk.tocontestingListed as direct competitor and ranked ahead of Chaport in Noupe's 2026 guide
Questions people ask
Is Chaport profitable?
Chaport is privately held and self-funded with no disclosed profit figures. A third-party estimate (Datanyze, unverified methodology) put annual revenue near $3.6 million, but no official financials have been released as of July 2026.
Could AI replace Chaport?
Chaport's chatbot is a rule-based, no-code scenario builder, not generative AI, as of January 2025. Its core FAQ-answering and chat-triage workflows are already productized by AI-native rivals like Tidio's Lyro and Intercom's Fin, per May 2026 buyer guides.
Who is Chaport's biggest competitor?
Tidio, with its Lyro AI agent, is repeatedly cited as the stronger, faster-growing rival as of July 2026. Text S.A. (formerly LiveChat Software), a Warsaw-listed peer serving 28,000+ customers including Adobe and PayPal, also outranks Chaport in scale.
Is Chaport a safe company to join?
Chaport's headcount is estimated at just 4 employees as of June 2026, flat since 2022, with a below-average Crustdata Growth Score of 38/100. It ranked 8th of 8 in Noupe's 2026 buyer's guide, signaling stagnation and competitive risk.
Who owns Chaport?
Chaport is privately held and self-funded, per its own About page dated November 2021, with no VC backing, investors, or funding rounds identified in any source reviewed through July 2026.
Has Chaport built its own AI chatbot?
No. As of July 2026, Chaport has no native generative-AI feature; its OpenAI connections run through third-party tools like Zapier, Zoho Flow, and Mazaal, not an in-house Chaport product.
Timeline
  • 2026-07-02Crustdata reports Chaport at ~4 employees, flat since 2022, Growth Score 38/100
  • 2026-05-22Third-party report says Chaport's core workflows now owned by AI-native rivals Lyro and Fin
  • 2026-01-26Chaport vendor site claims over 100,000 teams using the product
  • 2026-01-06Noupe 2026 buyer's guide ranks Chaport 8th of 8 live chat tools
  • 2025-12-14Research.com review flags basic analytics and unstable mobile app
  • 2025-04-10Independent review estimates 30,000+ paying users, far below vendor claim
  • 2022-04-15Chaport help page states company is based in Alhambra, California
  • 2015-07Chaport service officially launches after 2014 founding
Revision history
22 July 2026
First assessed. Little protection left. The text above is fixed as of this date and is not edited afterwards.
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