MuleSoft
Salesforce's API integration platform that connects enterprise apps and data.
On the record
Checkpoint: Salesforce FY27 Q2 earnings, where MuleSoft vs Informatica roadmap split should get clarified
The call
MuleSoft still glues Salesforce's biggest deals together, but shrinking headcount and the Informatica overlap leave its role inside Salesforce unsettled.
MuleSoft is software that plugs old systems into new ones and helps them work together; Salesforce owns it. The work is genuinely hard to replace because MuleSoft has years of connectors built in and deep customer roots, but Microsoft (via Power Automate and Logic Apps bundled into Office 365), Google, and AI code-writing tools are shipping the same capabilities faster and cheaper, which explains why MuleSoft has cut one-third of its staff since 2023. The big question is whether Salesforce will keep MuleSoft separate or merge it with Informatica (which Salesforce acquired in November 2025), and whether that choice signals confidence or absorption into a larger product.
Why
01
AI pressure: Microsoft Agent 365/Power Automate, plus AI code-gen tools like Zapier, Make, n8n. AI agents and low-code tools now auto-generate connectors, shrinking demand for MuleSoft's manual integration builds. Could AI do the core job? Only partly.
02
Bigger players: Microsoft (Agent 365, Power Automate, Logic Apps). Microsoft bundles agent orchestration and integration straight into Azure and M365, undercutting MuleSoft's standalone pitch. Could a giant copy it? Yes, easily.
03
What protects it. MuleSoft's connectors are wired into thousands of live Salesforce customer workflows that are costly to rip out.
What would change this call
Salesforce's FY27 Q2 earnings call (Aug/Sep 2026) statement on MuleSoft vs Informatica roadmap overlap. clarifies whether MuleSoft stays a flagship product or gets absorbed into Informatica.
Another double-digit MuleSoft headcount cut reported within 12 months. would confirm internal contraction beyond the 2023-2025 31% decline.
Microsoft Agent 365 or Power Automate landing a named Salesforce-shop enterprise customer for agent orchestration. would show incumbent bundling pulling integration spend away from MuleSoft.
Another double-digit MuleSoft headcount cut reported within 12 months. would confirm internal contraction beyond the 2023-2025 31% decline.
Microsoft Agent 365 or Power Automate landing a named Salesforce-shop enterprise customer for agent orchestration. would show incumbent bundling pulling integration spend away from MuleSoft.
Key numbers
- Headcount down 31%, from 1,631 to 1,122
- Agentforce plus Data 360 ARR hit $3.4B, up 200% YoY
- Average enterprise runs 1,057 apps, only 27% integrated
Named risks
- Informatica acquisition overlap unresolved, could fold MuleSoft roadmap into Informatica.
- Headcount down 31.2% 2023 to 2025 and job postings down 73.4% YoY signal contraction.
- AI automating boilerplate connector-building work, commoditizing routine integration labor.
- Microsoft, Google, and IBM shipping comparable agent-orchestration features on similar timelines.
- Salesforce stock fell ~23% in H1 2026 amid analyst doubt AI growth offsets slowing core CRM.
Rivals, as read in July 2026
| Rival | Direction | Evidence |
|---|---|---|
| Microsoft | gaining on | Shipped Agent 365/Frontier control plane at Ignite, bundled into Azure/M365, Nov 18 2025 |
| Boomi | contesting | Claims 30,000+ customers vs MuleSoft's 1,200+ enterprise logos cited at 2018 acquisition |
| Google Cloud | contesting | Vertex AI agents now interoperate with MuleSoft via A2A protocol as of Jan 22 2026 |
| Workato | contesting | Forrester Leader in low-code agent automation, cited as top alternative in 2026 comparisons |
| Informatica (Salesforce sibling) | contesting | Acquired by Salesforce Nov 2025, creates unresolved data-integration roadmap overlap with MuleSoft |
Questions people ask
- Is MuleSoft profitable in 2026?
- MuleSoft has not reported standalone financials since Salesforce acquired it in May 2018. Parent Salesforce posted $41.5B revenue for FY26 (ended Jan 31, 2026), up about 10% YoY, but no MuleSoft-specific profit figure is disclosed separately.
- Has MuleSoft had layoffs recently?
- MuleSoft headcount fell from 1,631 in 2023 to 1,122 by December 2025, a 31.2% decline, per Revelio Labs workforce data published June 29, 2026. Active job postings also dropped 73.4% year over year, from 95 in 2024 to 44 in 2025.
- Who owns MuleSoft?
- MuleSoft has been a wholly owned subsidiary of Salesforce (NYSE: CRM) since the acquisition closed on May 2, 2018. Salesforce paid roughly $6.5 billion (cash plus stock) after announcing the deal on March 20, 2018.
- Could AI replace MuleSoft?
- AI is automating boilerplate connector building and simple app syncs, pressuring MuleSoft's lower-value work, but MuleSoft is repositioning as agent connectivity infrastructure via Agent Fabric (launched Sept 25, 2025) and MCP server support (June 25, 2026) that AI agents call into rather than replace.
- Is MuleSoft a safe place to work in 2026?
- Contested. MuleSoft headcount dropped 31.2% from 2023 to Dec 2025 and job postings fell 73.4% YoY, while Salesforce's November 2025 Informatica acquisition creates unresolved roadmap overlap that could reshape or absorb MuleSoft's org structure.
- Who is MuleSoft's biggest competitor?
- Microsoft is the most cited threat, bundling Agent 365/Frontier (shipped at Ignite, Nov 18, 2025), Power Automate, and Logic Apps into Azure/M365. Boomi (30,000+ claimed customers, per a May 23, 2026 comparison) and Workato also contest the iPaaS/agent-orchestration space directly.
Timeline
- 2026-06-25MuleSoft launches MCP servers and API Catalog integration with Agentforce
- 2026-01-22MuleSoft Agent Fabric expands with automated discovery, Google Vertex AI A2A interoperability
- 2025-11-18Microsoft ships Agent 365/Frontier agent-control-plane at Ignite 2025
- 2025-11-01Salesforce announces acquisition of Informatica
- 2025-09-25MuleSoft Agent Fabric launches as agent orchestration and governance layer
- 2025-02-19MuleSoft for Agentforce Topic Center launches
- 2018-05-02Salesforce completes acquisition of MuleSoft
- 2018-03-20Salesforce announces definitive agreement to acquire MuleSoft for ~$6.5B
- 2017-03-17MuleSoft IPOs on NYSE under ticker MULE
Revision history
21 July 2026
First assessed. Protection under test. The text above is fixed as of this date and is not edited afterwards.
In the same band
Sources
- Mulesoft Number of Employees 2026 (2026-06-29)
- Salesforce Signs Definitive Agreement to Acquire MuleSoft (2018-03-20)
- Salesforce Completes Acquisition of MuleSoft (2018-05-02)
- Salesforce Buys MuleSoft In a Deal Worth $6.5 Billion (2018-03-20)
- Mulesoft, Tableau uptake fuels Salesforce growth spurt (2024-06-26)
- Salesforce Delivers Record First Quarter Fiscal 2027 Results (2026-05-27)
- Your AI Tools Don't Talk To Each Other. That Gap Is Costing You (2026-07-21)
- Salesforce Announcement: MuleSoft Agent Fabric with Automated Discovery (2026-01-22)
- Introducing MuleSoft for Agentforce: Topic Center (2025-02-19)
- Salesforce Announcement MuleSoft Agent Fabric (2025-09-25)
- Connect Agentforce to Any System With MuleSoft MCP Servers (2026-06-25)
- Celigo vs Boomi vs MuleSoft (2026-05-23)