Who owns Service Fusion?

Service Fusion is a private company wholly owned by EverCommerce Inc. (NASDAQ: EVCM), a public SMB software roll-up, since the acquisition closed around December 4, 2020. EverCommerce had roughly $2B market cap and $594M TTM revenue as of July 2026.

Is Service Fusion profitable?

Service Fusion's standalone financials aren't disclosed; EverCommerce does not break out its revenue separately in filings. Third-party estimates range from ~$11.3M (2022) to ~$18.3M (undated), but these are unverified data-provider estimates, not company-reported figures.

Could AI replace Service Fusion's software?

Service Fusion's core workflows (dispatch, call intake, estimating, reporting) are directly targeted by AI-native rivals like QuoteIQ and ServiceAgent.ai, who market against its lack of native AI as of April-June 2026. Its only AI feature, ServiceCall.ai, offers call transcription, not agentic automation.

Who is Service Fusion's biggest competitor?

ServiceTitan is the named enterprise incumbent, but Housecall Pro and Jobber directly contest Service Fusion's SMB tier and beat it on independent user sentiment (94/100 and 91/100 versus Service Fusion's 88/100) per SelectHub data from March 2026.

Does Service Fusion have AI features?

As of June 2026 Service Fusion's main AI-labeled feature is ServiceCall.ai, a VoIP call tracker with AI transcription, not generative or agentic AI. Competitor QuoteIQ claimed in April 2026 that Service Fusion has 'zero native AI capabilities' (competitor's own marketing claim).

Is Service Fusion laying off employees?

No formal layoff announcement was found, but headcount data shows contraction: Crustdata reported 53 employees in June 2026, down roughly 4% year over year, versus BuiltIn's separate count of 56, indicating a small, flat-to-shrinking team.

Vertical and industry software · subsidiary of EverCommerce Inc. (NASDAQ: EVCM) · United States

Service Fusion

servicefusion.com ↗

Field service management software for home service businesses, owned by EverCommerce.

Losing its protection

Assessed 23 July 2026 · Evidence as of 23 July 2026

The structural protection is eroding.

On the recordSince 23 July 2026 · Checkable from within 6 months of July 2026 · Every call on the record Checkpoint: EverCommerce quarterly earnings call, expected to show EverPro segment growth and AI rollout details

The call

Service Fusion survives on locked-in customers and a parent company's balance sheet, not on new growth or shipped AI features.

Service Fusion helps home-service companies schedule jobs and manage their teams. The company is hard to replace because it locks customers into QuickBooks and charges a flat monthly price for unlimited users, but these features don't attract new customers. Bigger rivals like Housecall Pro and Jobber have better customer ratings, and newer AI-focused competitors like ServiceAgent.ai are marketing directly against Service Fusion's lack of built-in AI tools. The parent company EverCommerce promised to add AI features by the second half of 2026, but it's unclear whether those tools will actually reach Service Fusion customers or get absorbed into the parent's own platform, making the Service Fusion team less important.

Why

AI pressure: QuoteIQ, ServiceAgent.ai, FieldCamp. AI-native rivals market directly against Service Fusion's lack of native AI while EverCommerce's own AI rollout hasn't shipped here yet. Could AI do the core job? Only partly.

Bigger players: ServiceTitan. ServiceTitan pulls up-market accounts while Housecall Pro and Jobber outscore Service Fusion on user sentiment for similar-tier customers. Could a giant copy it? Yes, easily.

What protects it. QuickBooks integration and flat-rate unlimited-user pricing keep existing customers from switching, even without growth momentum.

What would change this call

EverCommerce's H2 2026 agentic AI platform ships visibly into Service Fusion. Would show parent is reinvesting in Service Fusion rather than letting it stagnate.
Service Fusion headcount falls another 10%+ YoY in next Crustdata update. Would show internal team shrinkage is accelerating, not stabilizing.
EverCommerce earnings call flags EverPro segment (Service Fusion's unit) for strategic review or divestiture. Would mirror the fitness and EverConnect divestitures and signal Service Fusion is being wound down.

Key numbers

53-56 employees, headcount down ~4% YoY (June 2026)
EverCommerce market cap ~$2B, stock ~$11/share (July 2026)
Vendor claims 6,500+ customers; third-party data shows 290-730 (2025-2026)

Named risks

Shrinking internal headcount (53-56 employees, -4% YoY) signals stalled growth investment. Severity: high
Parent EverCommerce's H2 2026 agentic AI platform for EverPro is unshipped, leaving Service Fusion behind AI-native rivals. Severity: high
EverCommerce's pattern of divesting non-core verticals (fitness 2024, martech 2025) creates portfolio-pruning risk for EverPro/Service Fusion. Severity: medium
Lower user sentiment (88/100) than Housecall Pro and Jobber risks customer attrition in a competitive SMB segment. Severity: medium
Inconsistent third-party revenue and customer-count data makes true traction hard to verify. Severity: low

Rivals, as read in July 2026

Rival	Direction	Evidence
ServiceTitan	contesting	Rated top enterprise FSM standard, analyst score 85 vs Service Fusion 77 (2026-03-25)
Housecall Pro	losing to	User sentiment 94/100 vs Service Fusion 88/100, 5,185 reviews vs 334 (2026-03-05)
Jobber	losing to	User sentiment 91/100 vs Service Fusion 88/100 (2026-03-05)
QuoteIQ	losing to	Markets against Service Fusion's 'zero native AI capabilities' (2026-04-10, competitor claim)
ServiceAgent.ai	losing to	AI-native FieldEdge/FSM alternative marketing directly against legacy tools (2026-06-12)
FieldCamp	contesting	Reviewer says Service Fusion reporting 'feels a generation behind' on AI analytics (2026-03-09)

Questions people ask

Who owns Service Fusion?: Service Fusion is a private company wholly owned by EverCommerce Inc. (NASDAQ: EVCM), a public SMB software roll-up, since the acquisition closed around December 4, 2020. EverCommerce had roughly $2B market cap and $594M TTM revenue as of July 2026.
Is Service Fusion profitable?: Service Fusion's standalone financials aren't disclosed; EverCommerce does not break out its revenue separately in filings. Third-party estimates range from ~$11.3M (2022) to ~$18.3M (undated), but these are unverified data-provider estimates, not company-reported figures.
Could AI replace Service Fusion's software?: Service Fusion's core workflows (dispatch, call intake, estimating, reporting) are directly targeted by AI-native rivals like QuoteIQ and ServiceAgent.ai, who market against its lack of native AI as of April-June 2026. Its only AI feature, ServiceCall.ai, offers call transcription, not agentic automation.
Who is Service Fusion's biggest competitor?: ServiceTitan is the named enterprise incumbent, but Housecall Pro and Jobber directly contest Service Fusion's SMB tier and beat it on independent user sentiment (94/100 and 91/100 versus Service Fusion's 88/100) per SelectHub data from March 2026.
Does Service Fusion have AI features?: As of June 2026 Service Fusion's main AI-labeled feature is ServiceCall.ai, a VoIP call tracker with AI transcription, not generative or agentic AI. Competitor QuoteIQ claimed in April 2026 that Service Fusion has 'zero native AI capabilities' (competitor's own marketing claim).
Is Service Fusion laying off employees?: No formal layoff announcement was found, but headcount data shows contraction: Crustdata reported 53 employees in June 2026, down roughly 4% year over year, versus BuiltIn's separate count of 56, indicating a small, flat-to-shrinking team.

Timeline

2026-07-22EverCommerce CEO sells 19,200 shares under 10b5-1 plan, retains ~7.9M shares
2026-07-02Service Fusion posts product roadmap update on mobile app and review features
2026-06-25Service Fusion rolls out Service Agreements recurring billing module
2026-06-24Service Fusion launches ServiceCall.ai VoIP call tracker with AI transcription
2026-06-20Crustdata reports 53 employees at Service Fusion, down ~4% YoY
2026-03-13EverCommerce Q4 2025 earnings call announces 'AI-first' strategy, H2 2026 EverPro agentic platform
2025-10-31EverCommerce divests EverConnect marketing-tech unit to Ignite Visibility
2024-03-13EverCommerce divests fitness solutions unit to Jonas Software
2023-01Curtis Brewer appointed CEO of Service Fusion
2020-12-04Service Fusion acquired by EverCommerce (NASDAQ: EVCM)

Revision history

23 July 2026

First assessed. Losing its protection. The text above is fixed as of this date and is not edited afterwards.

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Sources

Products, Competitors, Financials, Employees, Headquarters Locations (2025-08-14)
Service Fusion Funding (2018-07-18)
Service Fusion Stock Price, Funding, Valuation, Revenue & Financial Statements (2020-12-04)
EverCommerce's CEO Sold 19,200 Shares... | The Motley Fool (2026-07-22)
EverCommerce Announces Divestiture of its Fitness Solutions (2024-03-13)
EverCommerce Divests EverConnect to Ignite Visibility (2025-10-31)
Field Service Management Made Easy (2025-06-13)
Companies that use Service Fusion (690)
Companies using Service Fusion in 2026 (2025-08-17)
Service Fusion - Headcount, Funding & Open Jobs (2026-06-20)
Service Fusion Careers, Perks + Culture
Service Fusion Company Profile