WillItSurvive
BPO and customer operations firms · Philippines

Select VoiceCom

selectvoicecom.com ↗

Philippine BPO doing voice support, telemarketing, and medical billing outsourcing.

Protection under test
Assessed 30 July 2026 · Evidence as of 30 July 2026
Something worth protecting exists and is being tested right now.
On the recordSince 30 July 2026 · Checkable from Q4 2026 · Every call on the record Checkpoint: Next independent headcount snapshot and healthcare revenue-mix disclosure
The call

Its core voice and telemarketing work sits in AI's replacement zone while headcount slowly shrinks, and its healthcare pivot is still too small to say which way this goes.

Select VoiceCom runs a 400-person call center in the Philippines handling customer support calls, sales pitches, and lead qualification for clients. This work is easy for AI voice systems built by companies like Genesys and NICE to replace, and bigger competitors like Concentrix and TaskUs are also losing these jobs to the same technology. The company is shrinking (down 3% a year) and has no outside investors pushing growth. The one thing that could save it is a shift toward regulated healthcare work like medical billing and nurse administration, which AI cannot yet handle as well, but this business is still tiny and unproven.

Why
01
AI pressure: AI voice agents built into CCaaS platforms like Genesys, NICE, Five9, Talkdesk. Native AI agents on these platforms already handle the tier-1 voice and lead-qualification work SVC sells. Could AI do the core job? Yes, likely.
02
Bigger players: Concentrix, TaskUs, Teleperformance. Larger BPOs with more capital are layering AI into the same voice and back-office services SVC offers. Could a giant copy it? Yes, easily.
03
What protects it. A small but growing regulated healthcare and medical-billing niche that needs HIPAA compliance and human review, not just a voice agent.
What would change this call
SVC's independent headcount tracker shows another YoY decline at the next quarterly snapshot. Confirms voice/telemarketing workflows keep shrinking under AI-agent replacement.
SVC discloses or press reports show healthcare/medical-billing revenue growing past a small slice of total business. Shows the healthcare pivot is becoming a real structural shift, not just marketing.
US Congress passes or defeats the Keep Call Centers in America Act or HIRE Act within 12 months. Would add or remove a second structural threat to SVC's offshore voice BPO model.
Key numbers
  • Headcount 404, down about 3% year over year (2026-06-26)
  • Only 6 open roles, mostly sales (2026-06-26)
  • Won Clutch Global Leader in medical billing twice in 2025 (2026-02-04)
Named risks
  • Core tier-1 voice, telemarketing and lead-qualification work directly exposed to AI voice agents. Severity: high
  • Pending US 'Keep Call Centers in America Act' and 'HIRE Act' could penalize offshore clients. Severity: medium
  • Headcount contracted ~3% YoY to 404 by mid-2026 despite marketed 1,500+ seat capacity. Severity: medium
  • No audited financials; conflicting aggregator figures make true scale and revenue unverifiable. Severity: low
Rivals, as read in July 2026
RivalDirectionEvidence
Genesys, NICE, Five9, Talkdesk (CCaaS platforms)losing toVendors shipped native AI agent/copilot features into contact-center platforms through 2024-2026
Concentrix, TaskUs, TeleperformancecontestingLarge multinational BPOs compete for same voice/support accounts as smaller Philippine BPOs like SVC
Fusion CX, Unity Communications, Global Response, Hazen TechnologiescontestingListed as closest peer BPOs in same market segment as of 2026-06-26
Questions people ask
Is Select VoiceCom profitable in 2026?
No public financials exist; Select VoiceCom is a bootstrapped, privately held Philippine BPO with no institutional funding disclosed as of 2026. Revenue figures circulated by data brokers (e.g. $112.7M) conflict with its stated 2008 founding and ~400-person headcount, so profitability cannot be independently confirmed.
Could AI replace Select VoiceCom's call center agents?
Its own CEO, Mark Shapiro, said publicly on 2024-11-13 that AI voice agents 'are going to be better and smarter than the average agent' and the industry is 'not far off from that point,' directly acknowledging exposure of its core tier-1 voice and telemarketing work.
Who owns Select VoiceCom?
Select VoiceCom is privately held with no parent company, described on its own site as American-owned and Australian-managed. It has been bootstrapped since its 2008 origins as EB Call Center, with no venture funding on record as of 2026.
Who are Select VoiceCom's main competitors?
Direct peer BPOs include Fusion CX, Global Response, Unity Communications, and Hazen Technologies, per profiles current to 2026-06-26. Larger incumbents like Concentrix, TaskUs, and Teleperformance, plus CCaaS platforms Genesys, NICE, Five9, and Talkdesk with built-in AI agents, loom over the small-BPO segment.
Is Select VoiceCom pivoting away from voice work into healthcare?
Yes, it won Clutch Global Leader recognition in medical billing services twice in 2025 (Spring and Fall), ranking 9th globally in the Spring award dated 2026-02-04, and opened a 150-seat Davao facility targeting healthcare/nursing recruitment in early 2025.
Could US legislation hurt Select VoiceCom's business model?
Two pending US bills, the Keep Call Centers in America Act of 2025 and the HIRE Act, could penalize American companies offshoring customer service to Philippine BPOs like Select VoiceCom; both remained pending in Congress as of 2026-06-25.
Timeline
  • 2026-07-16IBPAP cuts Philippine BPO 2028 jobs forecast to 1.85-2.14M, citing AI displacement
  • 2026-06-26Independent tracker records headcount at 404, down ~3% YoY, with only 6 open roles
  • 2026-06-25Report flags pending Keep Call Centers in America Act and HIRE Act as offshore-BPO risk
  • 2026-03-09Clutch lists Select VoiceCom at 4.8/5 across 9 reviews, Premier Verified status
  • 2026-02-04Select VoiceCom named Clutch Global Leader 2025 in medical billing services
  • 2025-04-07Select VoiceCom launches 150-seat Davao City hub for healthcare/nursing focus
  • 2024-11-14EB Call Center formally merges/rebrands into unified Select VoiceCom brand
  • 2024-11-13CEO Mark Shapiro publicly says AI voice agents will surpass average human agents
  • 2024-08Select VoiceCom adds 525-seat expansion at Cebu IT Park headquarters
Revision history
30 July 2026
First assessed. Protection under test. The text above is fixed as of this date and is not edited afterwards.
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